Shipping policy
At Emmafy, we work hard to get your order to you as quickly and smoothly as possible. Please take a moment to review our shipping details below.
ORDER PROCESSING
All orders are processed and shipped within 1–2 business days. New launches and major sale events may add a little extra time. Orders are dispatched in the order they are received, directly from one of our many domestic & international warehouses so we can get your order to you as fast as possible.
Business days do not include weekends or national holidays. Orders ship Monday through Friday.
ESTIMATED DELIVERY TIMES
Delivery times are estimated from the date your order ships and vary by destination:
United States — 6–12 business days
United Kingdom — 7–12 business days
Canada — 7–12 business days
Australia — 7–12 business days
New Zealand — 7–12 business days
Mexico — 7–15 business days
Other international destinations — 7–15 business days
These are estimated time frames and do not include weekends or holidays. As we are not the postal service, we cannot take responsibility for delays that occur once your order is in the carrier’s hands.
SHIPPING COSTS
Shipping is paid for by the customer. We use a simple flat rate per destination, charged in your local currency, so there are no surprises at checkout:
United States — USD 9.95
Canada — CAD 9.95
United Kingdom — GBP 4.95
Australia — AUD 14.95
New Zealand — NZD 14.95
Mexico — MXN 200 (Standard) or MXN 315 (Secured Priority Shipping)
Japan, Malaysia, Norway, Singapore, South Korea, Spain and Switzerland — USD 9.95
We currently ship only to the destinations listed above. If your country is not available at checkout, we are unfortunately unable to deliver to it at this time.
Your exact shipping cost is always calculated and displayed at checkout before you complete your payment. Promotional free shipping offers may apply from time to time and will be reflected automatically at checkout.
Shipping costs are non-refundable.
ORDER TRACKING
As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way. Please allow up to 48 hours after shipment for tracking to become active. If you haven’t received tracking details within 3 business days, check your spam folder or reach out to us.
SHIPPING ADDRESS
Please double-check your shipping address at checkout. Emmafy is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If you spot a mistake, contact us right away — we can only update your address before your order has shipped.
MULTIPLE PACKAGES
If you have a multi-item order, your items may ship from different warehouses depending on which one has them available the fastest. In some cases, we may ship your items separately, in different packages and at different times, so nothing holds up the rest of your order. You may therefore receive multiple tracking numbers for a single order.
LOST OR DELAYED PACKAGES
Emmafy is not responsible for packages lost due to incomplete or unverifiable addresses. However, all of our orders are sent with insured shipping and handling. If an order gets stuck in customs, sent back, or lost during delivery, we’re sorry for the inconvenience — while the postal service is out of our control, because your package is insured we will do our best to send a replacement with faster shipping and full tracking where possible. Please see our Refund & Return Policy for when this may apply.
CUSTOMS AND TAXES
Prices and shipping fees are charged in your local currency. How taxes and duties apply depends on your destination:
United States — Sales tax is calculated and added at checkout where required by your state. No additional import duties or customs fees are charged on delivery.
United Kingdom — VAT is included in the price you see. No additional VAT or customs duty is charged on delivery for orders up to £135.
Australia — GST is included in the price you see. No additional GST or duty is charged on delivery for orders up to AUD 1,000.
Canada — Applicable sales taxes (GST, HST and/or PST) are calculated and added at checkout. Depending on the value of your order, Canadian customs may assess import duties on delivery, which are the responsibility of the customer.
New Zealand — Orders up to NZD 1,000 are generally not subject to customs duty on delivery.
For all other destinations, import taxes, duties and related customs fees may be charged when your order arrives, as determined by your local customs office, and are the responsibility of the customer. We are not responsible for delays caused by customs.
NEED HELP?
Our team is always happy to help. Reach us anytime at support@emmafy.com and we’ll take care of you.